Refund policy

Return and Refund Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns
You have 30 calendar days from the date you receive your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email us at zoekabral@gmail.com with your order number and reason for return. We'll guide you through the process.

Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund is approved. If approved, it will be processed to your original payment method within 5-10 business days.

Return shipping costs are the customer's responsibility, except for defective or incorrect items — in those cases, we cover all return shipping.

Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days at zoekabral@gmail.com with photos of the issue. We'll send a replacement or issue a full refund — your choice.